Monday, January 27, 2020
Personal Reflections On Stereotyping Of Ethnic Minorities Social Work Essay
Personal Reflections On Stereotyping Of Ethnic Minorities Social Work Essay   Through the process of reviewing my journal entries, I was overwhelmed by incidents I went through. I realized some unfortunate and unintentional racism and microaggressions in my journals. I noticed that resulted in producing weak and imperfect assumptions. According to Sue and Sue, Microaggressions are brief, everyday exchanges that send denigrating messages to a target group like people of color, women and gays (2007. Chap5). It was obvious I did things according to my own culture and somehow disregarding others cultures unintentionally. Added to this, I found out that I was immature and unfair to make conclusions without further scrutiny. Scrutinizing all these non-stopping cultural thoughts, I started to think if I am culturally knowledgeable enough to be a counselor who got the necessary skills and means to work effectively with clients from multicultural backgrounds. Trough my previous journal review, I began to think about the reason why I struggle to bring up these multicultural calamities. Being hesitant on how I am going to provide therapy despite existing diversity issues. Despite all the readings, guest speakers and activities conducted in class, I find I still have some prejudice and assumptions in my subconscious mind such as homosexuality, which is challenging according to my religious beliefs as a Muslim. As a professional therapist, it will be helpful to get rid of these feelings and always stay away from being prejudiced against persons practicing different habits and beliefs. Sue and Sue said that the belief in the inferiority of others as well as the belief that one has the power to oblige certain standards upon others of another culture is also witnessed (SS 4). The ethnocentric monoculturalism mindset that Sue and Sue discussed in chapter four both shocks and amazes me.            Reading my journal entries helped me to reconsider the decisions and stereotypes I made about other ethnic minorities and especially homosexual communities. As a result of the journal reading, what are the measures that would help to avoid these stereotypes, perceptions, and beliefs do we hold about culturally diverse groups and may help us to maintain an effective relationship? (SS 2)            As far as my feelings are concerned, I was very frustrated and feel guilty and ashamed of being careless about a variety of multicultural minorities. Besides, it is not fair not to scrutinize these cultural calamities and not to withdraw from others and their situations and circumstances. This curiosity developed in me a sense of appreciation to tolerate these differences and willingness to find out more about my biases willing to work hard in order to be more aware of my weaknesses and change them. Feelings of shame and pride are mixed in the individual and a sense of conflict develops  (SS 10)           Identity was given a generous part in my previous journal entries as I dedicated more space and time for better understanding of myself. More than that, the conversation I had with my colleagues, guest speakers, and class instructor as well as through readings, helped me to define my identity within my family and other groups in which I have belonged, especially the Muslim communities. This considerable wind of change actually taught me to not take cultural issues for granted anymore, to spend more time and effort figuring out who I am. However, it is still hard to devote completely to accept given cultural differences and to solve identity issues. But, it was comforting that Slavic people had been referred to as such a strong religious affiliations and characterized as a cornerstone of their identity (MGG 52, pg. 713. In dealing with multiracial backgrounds and issues, it is awkward to ask coworkers or individuals from different counties quest ions like Where are you from? or What are you? because asking questions about ethnicity generates a sense of being offended and differentiated, and it is sometimes perceived as rude, insensitive, ambiguous and misconstrued. However, the idea is certainly not to make the person feel questioned or offended or attacked when asked about their ethnicity (SS 18). Maria Roots Bill of Rights (SS 18) is a great inspiration to me since it gave me a much greater understanding of what we ask multiracial people to do when we ask about their heritage and expect it to fit within the monoracial classification system. Conceptualizing identities and giving them more focus is a good idea (SS 18; Torres, Jones, Renn). It is crucial for more understanding of the topic of identity development.  Personally, I still need to fully recognize and improve my own understanding of myself, my background, and my culture. Added to this the feeling of guilt was also common in my journal entries, and Sue and Sue stated that without such an awareness and understanding, we may unintentionally discriminate among multicultural groups. When this happens, we may become guilty of cultural oppression and be a threat to multicultural minorities (SS 10) I did feel guilty about many things, but it is very significant to be aware of this problem now in order to avoid it in future confrontations. Personal Reflections on My Experiences This class was an important step in my journey in life; it helped me to recognize many unintentional biases and stereotypes. It was a positive influence on me by improving my competencies, increasing my vigilance and cultural sensitivity. Yet, there is still a threat of underpathologizing a clients symptoms without taking into consideration cultural backgrounds. More than that, the understanding of a clients cultural context, having knowledge of culture-bound syndromes and being aware of cultural relativism, are challenging because, being oversensitive to these factors, the therapists pathology might be influenced negatively. As a result, this process ends up underpathologizing disorders (SS 4)            It is fundamental to put up with and value the difference of other cultures, and this class helped me also to think about it seriously as I believe during this short semester I achieved a level of cultural sensitivity and awareness by discussing the IDI Profile which presented information about how to make sense and how to react and treat these cultural similarities and dissimilarities.            Emotions such as anger, sadness, and defensiveness took a part of the discussion about experiences of race, culture, gender, and other socio demographic variables (MGG 1). These feelings can either improve or reduce the understanding of the notion of multicultural calamities. That is why I believe this class was very important to take. As a professional, working with a multicultural population, I am sure that I need to know that I am different and how to deal with it in an appropriate way. Moreover, in my little work experience, I worked with many different people who are from diverse cultures and that led to some challenging times to understand each other in the beginning in terms of language, eye contact, and sometimes body language. I have discovered that by making statements of similarity, I have the possibility to share our differences that can influence my professional and personal life. Discussing the language difficulty openly with a client may be a beneficial tactic in the future.            Working with older adults was a good point that Sue and Sue covered in their book. They are aware that it is important to critically evaluate our own attitudes about old adults and their daily attitudes and concerns. Sue and Sue stated some legal and ethical issues that should be in mind while dealing or working with older adults (e.g., competency issues). Older adults need care and respect in terms of their mental status, and as a counselor, I have to know how to deal with those people in professional way.  The disabled population is another community that I learned to be aware of how to work with. Three models of disability affecting individuals were presented in the Sue and Sue book. First, the moral model is a defect considered a sort of sin or moral lapse. Second, the medical model is represented as a defect or loss of function that resides in the individual. Finally, the minority model is seen as an external problem involving an environment that fails to provide a shelter for individuals with disabilities. (SS 26) I learned that I have to treat people regardless of disability status with the same expectations and gather information about my clients disability. Those people gave me strength.            It was also interesting to be aware of social class issues, and this class was beneficial in helping us as future professionals to figure it out. As discussed in chapter 12 in Sue and Sue, Multicultural counseling and therapy must be about social justice, providing equal access and opportunity to all groups; being inclusive; removing individual and systemic barriers to fair mental health treatment, and insuring that counseling/therapy services are directed at the micro, meso, and macro levels of our society (SS 12.)  I learned that as counselors, we need to be hard working and supportive for immigrants and offer needed services for minorities and provide for local, state, and federal immigration laws. It is a big challenge to be able to work within different cultures setting, but keeping up will help people face all the barriers coming in the future.            Within my family, I feel powerless. I still have some issues that cannot be discussed with them, and most of these are cultural issues that I cannot change immediately always lead to conflict. The issues range from the handling of emotions, such as being able to express anger or shame about specific things, or being able to talk loudly about making my own decisions such as my relationship with the person who I choose to live who is from another culture. I learned also that sometimes, even the married couples of similar backgrounds; they may still face some intercultural concerns. However, relationships from multi cultural backgrounds reach to the edge of success and go beyond given culture differences.            As far as my IDI-personal plan is concerned, I mentioned that culture is about the rules of how to function within cultural context. Within the process of understanding these cultural differences and rules, I was somehow sensitive to those rules, but it is an important factor that participated to ameliorate my cultural awareness. I think I need to learn more effectively about my own culture including history and rules of myself and my family. The encapsulated Marginality part in my IDI- personal plan signified that I am trying to figure out how to correlate my intercultural beliefs with my identity and how to make such transition. This condition transition between culture and identity is referred to as Adaptation and Integration. To demonstrate this transition, I am saying to myself, Who I am? compared to What is my true culture? like my Berber origins compared to other cultures in my country. Another brief statement in my IDI-personal plan stated that I avoid learning about other cultures and ignore their history.            The profile also shows that I may have a commitment to the idea that people from other cultures are like us, or those people should share the same set of universal values I have. I may also have difficulties in identifying important cultural differences that influence intercultural relations, and I need to resolve these issues before I can exercise my greatest potential of intercultural competence (Bennett Bennett, 2002).            In my professional part of my IDI-Personal plan, I mentioned that I have to be able to experience the existence of other cultures and I should be sensitive and aware in order to be effective with my clients.             It terms of working with people of color, it is useful to discuss the reaction of the client to a professional who is from a different ethnic background (e.g. Sometimes clients feel uncomfortable working with a counselor of a different race) and be aware of mistrust and work to earn a clients trust (SS 14).  It is very significant to comprehend the dissimilarities, assist the clients to be relaxed in working with me as a professional, and be trusted and well-liked. Assessment of the Effectiveness to date of The IDI-based Personal Development Plan  My IDI Individual Profile helped me reflect on my experiences around cultural differences and similarities. As I reviewed my IDI profile results, I considered past situations in which I attempted to make sense of cultural differences and similarities; this can assist me discover statements that may have guided my actions in these situations. Moreover, I need to focus on a situation I am presently facing.            The IDI-based personal plan helped me to learn more about my own culture. I was surprised when I read the outcomes of my IDI result, especially in terms of being aware of my biases that I was thinking were strengths. In my developmental task, I stated that I have to recognize cultural differences that are escaping my notice. I have to learn more about my own culture especially its heritage. I will explore my own culture by gathering necessary information. The IDI gave me the chance to be more conscious of who I am and where I came from. Steps to continue developing my sensitivity to difference and cultural competence            I need to continue developing my sensitivity to difference and cultural competence and be able to work successfully with clients from diverse ethnics and cultural backgrounds. I need to continue developing awareness by recognizing the value of population diversity.            It is correct that one cannot discover everything about other cultures. However, I need to get awareness about other groups. I also need to separate my religious insights and respect others religion beliefs. I need to recognize and be mindful of who I am and where I came from. I need to be aware of my privilege as an educated person in my family. Finally, in order to continue developing my own sensitivity to difference and cultural competences, I have to recognize how my culture is viewed by others. I need to attend workshops and seminars about other cultures. I need to learn about others culture by watching documentaries and movies as much as possible. Visiting other countries and participating in its cultural events and festivals, and sharing experiences with other people will be a very effective plan.
Sunday, January 19, 2020
The Toulmin Model Applied to a Scene from Saladin the Champion (the crusaders) :: essays research papers
The Toulmin Model Applied to a Scene from Saladin the Champion (the crusaders) Saladin: Ahmad Mazhar King Richard : Hamdy Gaithe Virgenia: Lila Fawzi King Feleebe: Omar Alharerri Saladin the champion (the crusaders) talks about the crusades to gain Jerusalem back from the Moslem army that was lead by the great sultan Saladin. At the beginning of the movie the Moslems hear about the misfortunate Moslems that are treated badly in Jerusalem, consequently, Saladin takes over Jerusalem in a battle with the Christian leader Rhene who was in charge of these actions of killing the Moslems. Rhene’s widow goes to Europe seeking help from all the Christian kings, claiming that Moslems kicked the Christians out of Jerusalem and killed there women and children. The European kings prepare a crusade, lead by Richard the lion heart, king of England. Most of the kings didn’t think only of having revenge for their fellow Christians. But they think of keeping the treasures of the orient from being lost to Saladin. The crusaders won many battles on their way to Jerusalem, killing many Moslems, by the use of an invincible towers that resists flamed arrows. Consequen tly, the Moslem leader Saladin t! hinks of a way to trick the enemy army, by leading them to a trap. The Moslem leader succeeds in his mission, winning the battle and killing many of the Christian’s army. The scene begins as the Richard watches the dead bodies of his army at night, then he enters the tent where the meeting among the kings, and then tries to oppose the decision of having a truce with Saladin. The Christian kings are gathered in a tent where they are discussing their status after the last battle, which they were defeated. Richard asks the European kings in their meeting the importance of having a truce with the Muslims. Saying that Saladin is not an easy enemy to defeat, and that we underestimated his cleverness in the issues of war. A French Nobel knight says â€Å"we still have time to teach Saladin a lesson†. Richard mumbles saying â€Å"too many dead Christian bodies every where I look†. The king of France, (king Feelebe), says â€Å"that a t ruce is just wasting time, so we have to continue moving towards Jerusalem†. The Nobel French knight says â€Å"our forces are winning and we should continue moving towards Jerusalem, Richard says in sorrow, that time belongs to the tortured people who values life because they face death every day not like the kings. The Toulmin Model Applied to a Scene from Saladin the Champion (the crusaders) :: essays research papers The Toulmin Model Applied to a Scene from Saladin the Champion (the crusaders) Saladin: Ahmad Mazhar King Richard : Hamdy Gaithe Virgenia: Lila Fawzi King Feleebe: Omar Alharerri Saladin the champion (the crusaders) talks about the crusades to gain Jerusalem back from the Moslem army that was lead by the great sultan Saladin. At the beginning of the movie the Moslems hear about the misfortunate Moslems that are treated badly in Jerusalem, consequently, Saladin takes over Jerusalem in a battle with the Christian leader Rhene who was in charge of these actions of killing the Moslems. Rhene’s widow goes to Europe seeking help from all the Christian kings, claiming that Moslems kicked the Christians out of Jerusalem and killed there women and children. The European kings prepare a crusade, lead by Richard the lion heart, king of England. Most of the kings didn’t think only of having revenge for their fellow Christians. But they think of keeping the treasures of the orient from being lost to Saladin. The crusaders won many battles on their way to Jerusalem, killing many Moslems, by the use of an invincible towers that resists flamed arrows. Consequen tly, the Moslem leader Saladin t! hinks of a way to trick the enemy army, by leading them to a trap. The Moslem leader succeeds in his mission, winning the battle and killing many of the Christian’s army. The scene begins as the Richard watches the dead bodies of his army at night, then he enters the tent where the meeting among the kings, and then tries to oppose the decision of having a truce with Saladin. The Christian kings are gathered in a tent where they are discussing their status after the last battle, which they were defeated. Richard asks the European kings in their meeting the importance of having a truce with the Muslims. Saying that Saladin is not an easy enemy to defeat, and that we underestimated his cleverness in the issues of war. A French Nobel knight says â€Å"we still have time to teach Saladin a lesson†. Richard mumbles saying â€Å"too many dead Christian bodies every where I look†. The king of France, (king Feelebe), says â€Å"that a t ruce is just wasting time, so we have to continue moving towards Jerusalem†. The Nobel French knight says â€Å"our forces are winning and we should continue moving towards Jerusalem, Richard says in sorrow, that time belongs to the tortured people who values life because they face death every day not like the kings.
Saturday, January 11, 2020
Coupon Accounting Abuse Essay
The incentive, opportunity, and rationalization to commit fraud have plagued business organizations for many years. There are numerous ways that managers and employees can commit fraud. This makes it a necessity for businesses to have quality internal controls that help prevent fraudulent activity. However, even with the best set of controls businesses are still susceptible of fraud. This paper will concentrate on the case study concerning coupon accounting abuse and will answer questions pertaining to company controls, ways to prevent coupon abuse, parties who may be harmed, and the type of fraud presented in the case. Coupon Accounting Abuse Question 1: Discuss whether the situation described can happen to a company with a good control environment. It is imperative for a company to have good accounting internal controls. A company that has a good control environment will help deter fraud, but these controls can only provide a company with reasonable assurance. In this situation the brand manager is committing the fraud. This would make it very hard even for a company with good controls to detect fraud. In what is known as management override, managers can simply circumvent a company’s internal controls. Question 2: Describe any steps a company could take to prevent such abuse. There are many steps that a company can take to prevent fraud abuse. A company should implement a strong code of ethics policy. Every manager and employee should be trained and very aware of the policy. This will help in maintaining the integrity of the workforce. There should be a strong screening process that includes background checks to help ensure the company is hiring honest employees. There should also be a segregation of duties. In this case the brand manager has complete control over estimating the coupon liability. This estimate should be approved by another manager at the company. The company should inform independent and internal auditors of the significance that coupons can have on the company’s financial statements. A risk management group should be established whose task is to facilitate and co-ordinate the overall risk management process. Depending on the size and nature of the organization, the risk management group may be in the form of a committee who meet from time to time (CIMA, 2009). Question 3: List those parties who might be harmed by this situation. Fraud is often mistakenly considered a victimless crime. However, fraud can have considerable social and psychological effects on individuals, businesses and society (CIMA, 2009). In this situation the brand manager is harming multiple parties. When the manager replaces the 4% estimated redemption rate with 2% he is increasing revenue making the company look more profitable than it really was. This is misleading to managers and shareholders who are reading the financial statements. It could be detrimental to the business if managers think a brand is doing better than it really is. The shareholder will also be impacted in the coming year because of the added liability expenses. The brand manager is putting himself at risk to be harmed because if he is caught his job will be terminated and he will be prosecuted. Question 4: Do you consider this example to be management fraud or employee fraud? I consider this to be management fraud. Management fraud often involves senior or high level management’s intentional misrepresentation of financial statements, theft or improper use of accompany resources. Employee fraud involves a non-senior employee theft or improper use of company resources (Gottlieb, 2011). The fraud that was committed was by the brand manager who developed a myopic view and knew that he would be managing another brand in the next year. This situation is becoming increasingly common in the workplace. In order to combat fraud and white collar crime in businesses, a concerted effort must be exerted by the management of the business, the external auditors, and by all employees of the business. Everyone must realize that fraud is not a victimless crime. The cost of fraud and theft are shared by all through higher costs and lower corporate profits. Through adequate internal controls by management, better working environments for employees, more stringent requirements for external auditors, and codes of ethics for employees, everyone can start to combat frauds and defalcations within corporate America (Farrell, Franco, 1999).
Friday, January 3, 2020
Students With Disabilities And Their Education - 1305 Words
Years of research have been done to help our understanding of how to effectively include students with disabilities in general education classes. There are a lot of concerns of whether or not full inclusion is appropriate for all students, how you address certain concerns, how to communicate and involve parents and a lot of other things. Everyone has their own personal views and why they feel the way they do. The controversy will always remain on the topic of students with disabilities and their education. I am slowly starting to form an opinion on whether or not students with severe disabilities should be allowed access to the regular education curriculum. I am sure that over time my opinion will slightly change, but as of now I†¦show more content†¦Administrative support is a great thing to have behind special education because they can make sure that the opportunity is provided to facilitate achievement for students with special needs to meet the same goals as a general student. The purpose is to provide and maintain an environment that is most conductive to the learning of both general and special education students. With administrative support, it is easier to incorporate special help and anything else needed for special education students in a regular education settings. Another aspect that helps administration can help with is the budget that special education can receive. Special equipment and technology is needed for some students, which costs money. Collaboration is a huge part of having special education and general education kids together. Collaboration between general education teachers and special education teachers helps to ensure that every student is getting an education, with specialized instruction, but in a general education. There are many ways to help this happen. Teachers can always co-teach, or have shared classroom management. If it is needed, the special education student can take the student to an alternative setting. One o f the most important things is that both teachers have a consultation of work to discuss instructional strategies. These collaboration techniques are why we can integrate special education students in the general education classroom with their
Thursday, December 26, 2019
John Locke And Edmund Burke s Political Rebellion
Both John Locke and Edmund Burke support political rebellion under specific circumstances. What differentiates these two political theorists in their discussions of revolution? Please make reference to both Second Treatise of Government and Reflections on the Revolution in France when answering this question. Cite the texts and be specific. Many philosophers and theorists have spoken on the value, or lack thereof, of revolution. In Second Treatise of Government, John Locke builds the concept of a â€Å"social contract,†which outlines responsibilities of the government and what can be done if the state fails to uphold its duties. Edmund Burke views political rebellion in a different light. He writes in Reflections on the Revolution in France that upheaval does excessive harm to the state, and, by extension, the people. While both Locke and Burke agree that rebellion is useful to the growth of a state, they differ on a few main points. First, they disagree in terms of what circumstances warrant revolution. Second, they each believe it should take different forms and work to different extents. Finally, Locke and Burke believe revolution tends to have positive or negative effects, respectively. Their views on each of these points will be discussed in turn. To understand their views on revolt, and when it is justified, one must first review the responsibilities each believes the government to have. To Locke, the government works to preserve innate rights, that is, rightsShow MoreRelatedThe Declaration Of Independence By Thomas Jefferson2202 Words  | 9 Pages When in the Course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature s God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation (Jefferson). This is the opening paragraph to the Declaration of Independence, which is oneRead MoreOrder Of Colonization Of The Colonies1807 Words  | 8 Pages Order of colonization of the colonies: Jamestown, by the Virginia Co. of London, Plymouth by the separatist Puritans, Massachusetts Bay by John Winthrop’s permanent settlement of Puritans, then Hartford, Rhode Island, Carolina, New Jersey, and Pennsylvania, which was settled by William Penn and the Quakers Rhode Island: was settled by Roger Williams when he was excommunicated by the puritans for his belief that the individual conscience was more complex and beyond the grasp of any church official
Wednesday, December 18, 2019
Analysis Of O Connor s A Good Man - 869 Words
My first reaction to â€Å"A Good Man is Hard to find†was that of sadness and I felt that it was tragic of what happened to the family in the story. I felt really bad for the grandma because no one seemed to be pleased with her or listen to her. I felt like the son was almost tired of dealing with his own mom, or that is the feeling I got from his reactions to her. Even the children did not seem to respect the old lady. O’Connor’s story was very descriptive. Throughout the whole story there were little descriptions of setting that enabled the readers to have a very clear image of the scenery in the story. After some research about the author and the story itself, I came to find that most of O’Connor’s stories are about spirituality, salvation, and morality. From the information on Wikipedia, I found out that she was Catholic. This information sheds some light on this particular story because towards the ending, the conversation between the grandma and the Misfit is about God and praying. I had assumed that the grandma was already a very religious woman but after reading a critical essay on the characters, I found another point of view. In this essay by Sara Kelly, she states that â€Å"A Good Man is Hard to Find†exemplifies this principle: a self-righteous grandmother is shocked into spiritual awareness by a murderer (The Misfit).†When I read this statement, it took me a while to try and understand what it meant. I came to the conclusion that this statement meant that theShow MoreRelatedAnalysis Of O Connor s A Good Man Essay1522 Words  | 7 Pages In my analysis of â€Å"A Good Man Is Hard to Find†, I will examine the different elements of this piece of literature and break the subject down into its component parts. I also plan to provide evident that O’Connor uses religion as the theme for her short story using several examples of foreshadowing and symbolic throughout her story. After reading the story more than once, I notice some interesting quotes that will back-up my claims that O’Connor’s story is about something that must do with spiritualRead MoreAnalysis Of O Connor s A Good Man Essay1201 Words  | 5 PagesFlannery O’Connor’s A Good Man is Hard to Find tells the story of a family from Atlanta, Georgia as it makes it way to Florida for a vacation. The five members of the family include the grandmother, her son Bailey and his wife. Among the passengers are three children, one of whom is still a baby. There fatal deaths in the end illustrate the belief that everybody has their own unique flaws. The grandmother plays a pivotal role in the story considering the fact that she selfishly convinces the familyRead MoreAn Analysis Of O Connor s A Good Man 941 Words  | 4 Pages6/03/2015: O’Connor’s short story â€Å" A Good Man Is Hard To Find†symbolizes a theme of religion which questions me to think how O’Connor was raised? In my intention of this story every character seems to play a key role of religion. As for the Misfit can be seen as Satan himself as he encounters the family and kills them all. Yet he does it so politely saying â€Å"he is not a good man†, and how he only shoots just 3 bullets into the Grandmother. This gives me a sense of how O’Connor is conveying a messageRead MoreAnalysis Of O Connor s A Good Man893 Words  | 4 PagesIn O’Connor’s short story â€Å"A Good Man is Hard to Find†the definition of what it takes to be a â€Å"good man†is very misconstrued. In the beginning of this story a â€Å"good†character does not exist. The family is habitually mean to the grandmother, and the grandmother is a conceded, selfish human being. The misfit, another main character, is a criminal and is not a morally good person either. The central theme of the entire story is the concept of the word â€Å"good,†and what it takes to meet this expectationRead MoreAnalysis Of O Connor s A Good Man1467 Words  | 6 Pageshappening in the South. She has put the issues that they have in different scenarios or situations that people could understand in her short stories, â€Å"A Good Man is Hard To Find†along with â€Å"Everything That Rises Must Converge.†O’Connor has various characters in her stories that have characteristics that make them damaged, delusional or broken. In â€Å"A Good Man,†The Misfit is a broken character. He does not know the difference from right and wrong by cause of his father never being punished for the thingsRead MoreAnalysis Of Flannery O Connor s A Good Man Is Hard Essay1426 Words  | 6 PagesResearch Analysis for A Good Man is Hard to Find Flannery O Connor s A Good Man is Hard to Find is certainly a surprising work of literature. With this story having a not so happy ending, it goes against all of the conventional ideas on what a typical storybook ending should be. Another unusual thing about A Good Man is Hard to Find is the use of the term good. It is thrown around excessively through the entire tale by the grandmother and even the Misfit seems to use this word as wellRead MoreAn Analysis Of Flannery O Connor s A Good Man1425 Words  | 6 PagesBakane Franca Dr. Lorna Wiedmann English 202-025 December 12, 2014 The Devious Grandmother Have you ever noticed that, many individuals never awaken to reality unless they are exposed to violence? In Flannery O’Connor’s short story â€Å"A Good Man is Hard to Find†his main character, the grandmother is a master manipulator. In the story, a family is destroyed not only because of accidents caused by the grandmother, but also because the grandmother is inconsiderate and self-centered; they are all killedRead MoreAn Analysis Of Flannery O Connor s A Good Man933 Words  | 4 PagesIn Flannery O’Connor’s short story â€Å"A Good Man is Hard to Find†, the fate of the family is foreshadowed within the very first few paragraphs. The grandmother in the story tries to convince the family that going to Tennessee would be much more suitable for the family vacation not only because had the children been to Florida before, but there is a criminal who has escaped from federal prison and is headed that way (1076). She tries to inform her so n, Bailey, and his wife of the convict who claimsRead MoreRhetorical Analysis Of O Connor s A Good Man 1166 Words  | 5 PagesFlannery O Connor is a writer who is well known for stories like A Good Man Is Hard To Find and The Life You Save May Be Your Own. Although both stories rely heavily on theme and foreshadowing, she uses these elements to pick at a larger meaning. Whether her stories depict violence and or redemption, there is always a lesson in the end. O Connor uses irony in order to foreshadow to readers her inevitable endings. In A Good Man Is Hard To Find, a family vacation suddenly ends violently.Read MoreRhetorical Analysis Of O Connor s A Good Man Is Hard And Find 1245 Words  | 5 PagesAdria Corral English 1302 MWF 8:00 A.M. Religion and Morality In â€Å"A Good Man is Hard to Find†, Flannery O’Connor uses grotesque and flawed characters to reflect her own faith on the Roman Catholic Church. Set in the rural South during the 1950s, O’Connor takes readers on a journey from a satiric family comedy to a brutal cold blooded murder. An analysis of O’Connor’s use of religious symbolism and foreshadowing through characters and setting will be conducted in order to better understand her views
Tuesday, December 10, 2019
Sales Tracking and Customer Relations Analyses
Question: Describe the Sales Tracking and Customer Relations Analyses? and to analyse a set of data, and write a brief report, identifying and explaining your insights into the operation of The FedFone Co.? Answer: Executive Summary Businesses evolve around data, now a days, every business process of any organization generates a lot of data. Analysis of those data gives critical insight in the business process, future scopes and strategies etc. FFC or FedFone Co. is such a business in Ballarat area. It sells mobile phones, accessories, mobile phone insurance plans from 3 shops in the Ballarat area. Now the business is planning for expansion. Thus the owner wants to make new business strategies, improve customer relationships. In order to do so, the business needs to analyze the sales data from previous months. Calculations In this section the outcomes of the sales data based on different criteria will be discussed. The total income, expense and profits will be analyzed by different combinations of the shops, staffs, phone models etc. The company needs to pay $14 for postal charge, whenever, there is a phone repair. The phone manufacturing companies reimburse charge but that may be partially or totally. The income and expense from phone repair will also be analyzed. 1. Following pivot table shows the outcome of the analysis of total income based on different shops, staffs and phone modes. The sub totals of these three categories have been also there. 2. Following pivot table shows the outcome of the analysis of total expense of FFC, based on the shops and staffs. The subtotals of each of the two groups have been also there. 1. Following pivot table shows the outcome of analysis of total profit of FFC based on the shops, staffs and the phone models. The sub totals of each group also have been there. 2. Following pivot table shows the outcome of analysis of the repair income and expenses based on phone models, staffs and shops. The sub totals of each category have been also given. Observations In this section the outcomes of the analysis of sales information of FFC will be observed to find different best and worst cases. For example, the best and worst selling phone plans, the best and worst performing sales staff in terms of total sales, changes in total profit if the policy of charging for training service is changed etc. 1. Following chart shows the comparison of totals sales of different phone plans. The values will be observed to find out the best and worst selling phone plans. According to the chart, Optrus plan 1 and Vodrfon plan 2 are the best and worst selling phone plans respectively. 2. The following chart compares the number of repairs and the total time for those repairs, for different phone models sold by FFC. According to the observation of the chart, Apel v17 phone is the worst phone that have the most number of repair cases and the most duration for the same. 1. Following chart shows the comparison of the total sales made by the staffs. Based on the information in the chart, the best and worst staffs are Paul and Ringo respectively. 2. Following chart compares the profit with fixed rate training service to the profit with variable rate hourly charged training service. It is observed from the chart that the profit is more in the latter case. Recommendations: In this section the recommendation for FFC will be outlined. The recommendations are based on the current business process of FFC and the results from all calculation and observations carried out so far. 1. For improving the sales activities in future, FFC should take care of the different shops and staffs. All shops and staffs are not performing same and satisfactory levels. Particularly, FFC should focus on the sales activities in the Suburb area, on the sales staff like Ringo, who are not performing well, and on products other than phone models. 2. For improving the decision making activities, FFC should collect more information. Other than sales records it should focus on collecting customers demographics. These will help in building better customer relationships in future. The data should be collected in proper format and should be cleaned before being used in data analysis. 3. Data validation restricts input to different fields and reduces the scope of erroneous data input, manual data entry errors etc. In the Sales datasheet, column A has dates. But there is no validation on the cells under this column. Thus anything other than a valid date can be entered. Also there may be outdated entry. A validation specifying range of possible inputs and proper format of the data will help in restricting the errors and data entry. In the column B, the valid input will be any mane of the three shops. But, there can be any string without proper validation. The valid input in column M should also be any whole number from 0 to 24. These validations in these columns will help in better record keeping and organizing. References: Albright, S., Winston, W., Zappe, C. (2010). Data Analysis and Decision Making. Cengage Learning. Gross, D., Akaiwa, F., Nordquist, K. (2013). Succeeding in Business with Microsoft Excel 2013: A Problem-Solving Approach. Cengage Learning. Jelen, B. (2010). PowerPivot for the Data Analyst. Pearson . Jelen, B., Alexander, M. (2013). Excel 2013 Pivot Table Data Crunching. Que Publishing. Ralston, B. (2011). PowerPivot for Business Intelligence Using Excel and SharePoint. Apress. Winston, W. L. (2009). Microsoft Excel Data Analysis and Business Modeling. Microsoft Press. Sales Tracking and Customer Relations Analyses Questions: Tasksa. Total income for the three month period, sub-totalled by each (a) Shop, (b) Sales Representative, and (c) Phone. Use Pivot Table(s) to summarise these calculations.b. Total expenses for the three month period, sub-totalled by each (a) Shop, and (b) Sales Representative. Use Pivot Table(s) and appropriate graph(s)/chart(s) to summarise these calculations.c. Total profit for the three month period, sub-totalled by each (a) Shop, (b) Sales Representative, and (c) Phone. Use Pivot Table(s) to summarise these calculations?d. Total phone repair expenses and income for the three month period, sub-totalled by each (a) Phone, (b) Sales Representative and (c) Shop. Use appropriate Table(s) to summarise these calculations?e. Which phone plans provided the (a) most and (b) least income, for the three month period? Use an appropriate table and graph/chart to summarise these observations?f. Which are the worst phones sold by FFC, by (a) total number of repairs required and (b) time taken f or repair, for the three month period? Use an appropriate table and graph/chart to summarise these observations?g. What are FFCs best and worst Sales Representatives by total sales? Use an appropriate table and graph/chart to summarise these observations?h. What would happen to FFC profits if the training service was charged at an hourly rate of $25 per hour instead of the current flat fee? Create a spreadsheet tool that allows Ms Martyn to test profit outcomes for any training fee create a new worksheet on the assignment workbook for this tool? Answers: Executive summary Ms. Georgie Martyn, was stated a mobile sale and service shop, which is situated near Ballart area. Ms. Georgie Martyns mobile sale and service company name is Fed Fone Co. (FFC). Ms. Georgie Martyn or Fed Fone Co. (FFC) is situated in three different ranges in Ballart area like one shop is located in High Street; second shop is located in near Mall zone and the last or third shop is located in Suburd zone. The Fed Fone Co. (FFC) or Ms. Georgie Martyns shops are open regularly in week or 7 days. Ms. Georgie Martyn is measuring and monitoring each and every sells or service data based using its own dataset or spared sheet. By the using of the Ms. Georgie Martyn or Fed Fone Co. (FFC)s spared sheet or dataset we can easily measured or calculated the total income, expenses, profit of different shops of Fed Fone Co. (FFC) by the help of dataset analysis. The dataset or spared sheet is analysis by the help of the Microsoft excel programmed (Griffin Ebert, 2006). By the help of the dataset outcomes or spared sheet outcomes Ms. Georgie Martyn want to analysis the customers behavior. Ms. Georgie Martyn is also wanted to improve the sale efficiency as well as services of Fed Fone Co. (FFC). Ms. Georgie Martyn is wanted to consist or build a good customers relationship by the help of its company services. For that reason we analysis the Ms. Georgie Martyn or Fed Fone Co. (FFC) recoded dataset or spared sheet and the outcomes are shown in below in form of total profit, incomes and expenses of the Ms. Georgie Martyn s shop or Fed Fone Co. (FFC). Calculation a. By the help of the provided dataset or spared sheet of Ms. Georgie Martyn or Fed Fone Co. (FFC) the total income of different branches like High Street zone shop is $211880, shop located in Mall is $175469 and Suburd zone shop is $63686. Therefore, according to the analysis the Ms. Georgie Martyn or Fed Fone Co. (FFC)s total income within the three months (1st January to 30th March) is High Street zone shop income + Mall located shop income + Suburd zone shop income. = $(211880+ 175469 + 63686) = $451035 b. The total expences of the Ms. Georgie Martyn or Fed Fone Co. (FFC) is calculating or measuring by the help of the provided data set or spared sheet. The giving dataset or spared sheet of the business model is analysis by the help of the advance excel. By the help of the provided dataset or spared sheet of Ms. Georgie Martyn or Fed Fone Co. (FFC) the total expenses of different branches like High Street zone shop is $158553, shop located in Mall is $114038 and Suburd zone shop is $38982. Therefore, according to the analysis the Ms. Georgie Martyn or Fed Fone Co. (FFC)s total expenses within the three months (1st January to 30th March) is High Street zone shop expenses + Mall located shop expenses + Suburd zone shop expenses. = $(158553+ 114038 + 38982) = $311573 c. The total profit of the Ms. Georgie Martyn or Fed Fone Co. (FFC) is calculating or measuring by the help of the provided data set or spared sheet. The giving dataset or spared sheet of the business model is analysis by the help of the advance excel (Gunasekaran Sandhu, 2010). By the help of the provided dataset or spared sheet of Ms. Georgie Martyn or Fed Fone Co. (FFC) the total profit of different branches like High Street zone shop is $53327, shop located in Mall is $61431 and Suburd zone shop is $24704. Therefore, according to the analysis the Ms. Georgie Martyn or Fed Fone Co. (FFC)s total profit within the three months (1st January to 30th March) is High Street zone shop profit + Mall located shop profit + Suburd zone shop profit. = $(53327+ 61431 + 24704) = $139462 The income via repair of the Ms. Georgie Martyn or Fed Fone Co. (FFC) are measured and analysis by the help of the excel analysis. By the help of the provided dataset or spared sheet of Ms. Georgie Martyn or Fed Fone Co. (FFC) the total income via repairing the phone or mobile is $710 as well as total expenses of the three shops of Ms. Georgie Martyn or Fed Fone Co. (FFC) is $1036. Observation d. Ms. Georgie Martyn or Fed Fone Co. (FFC) has various types of mobile plans and services for customers requirements. According to the provided dataset or spared sheet of Ms. Georgie Martyn or Fed Fone Co. (FFC) is shown in below by the help of table, which is analyzing by the help of advance excel. Plan No Telstrar plan 1 249 Telstrar plan 2 140 Optrus plan 1 442 Optrus plan 2 327 Raldi plan 225 Vodrfon plan 1 17 Vodrfon plan 2 8 According to the above discussion, the graphical representation of the phone plans of Fed Fone Co. (FFC) is shown in below. The total income ($452071) via repairing is calculating by the help of the spared sheet, which is shown in below. Plan Total Income Optrus plan 1 135857 Optrus plan 2 109734 Raldi plan 57108 Telstrar plan 1 92444 Telstrar plan 2 9235 Teltsrar plan 2 40936 Vodrfon plan 1 4550 Vodrfon plan 2 2207 According to the above graphical representation and excel analysis, Optrus plan 1 is the most provided phone plan and Vodrfon plan 2 is least provided phone plan by Fed Fone Co. (FFC). e. According to the provided dataset or spared sheet, Aple v17 phone is worst phone in Fed Fone Co. (FFC). f. The Sale of the Fed Fone Co. (FFC) is directly depends on the service and quality of the phone as well as customers. The shop representatives are the most important part because the shop representatives are communicated with customers and sell their products as per their requirements and solving each and every query. According to the giving spared sheet, the sale no is measured by the help of shop representative, which is shown in below. Name of representative Sale no George 281 John 212 Paul 408 Ringo 221 Stuart 276 According to the above table, the graphical representation of sale no and shop representative is shown in below. According to the above graphical representation and excel analysis, Paul is best shop representative and Ringo is worst shop representative in Fed Fone Co. (FFC) for last three months (1st January to 30th March). g. The sum of new profit in brown and total profit in blue is shown in below by the help of graphical representation. Recommendations h. The total sum of incomes of Fed Fone Co. (FFC) is shown in below. Values High Street Mall Suburb Total Income from Phone Model 194140 161610 47525 403275 Income from Phone Plan 3475 3892 1584 8951 Income from Phone Cover 2838 1810 2997 7645 Income from Spare Battery 3650 4500 3590 11740 Income from Charge Pack 2360 2080 4320 8760 Income from Software Update 315 90 215 620 Income from Training Service 4960 1560 3000 9520 Ms. Georgie Martyns Company or Fed Fone Co. (FFC) is a good organization, where the whole business model is analysis by the help of the critical management strategy. By the help of the critical management strategy Ms. Georgie Martyn is easily analysis the whole business model and improving the weak part (Messner, 2007). The best business strategy of Fed Fone Co. (FFC) is consisting by the help of customers dealing and services. If the shop member are in contact with each and every customers or clients of the company than customers feedback are easily get. If Ms. Georgie Martyns Company or Fed Fone Co. (FFC) is provided some free phone services for every purchasing of new phone and also collecting feedback after some few months, than all the customers are feel good about the services and always come to the shop. References Foulds, L., West, M. (2007). The productivity of large business information system development.IJBIS,2(2), 162. doi:10.1504/ijbis.2007.011617 Griffin, R., Ebert, R. (2006).Business. Upper Saddle River, N.J.: Pearson/Prentice Hall. Gunasekaran, A., Sandhu, M. (2010).Handbook on business information systems. Singapore: World Scientific. Law, W., Perez, K. (2005).Cross-cultural implementation of information system. Hershey, PA: Idea Group Pub. Messner, W. (2007). Justifying information system value: Development of a method for measuring customer advisory system effectiveness.Business Information Review,24(2), 126-134. doi:10.1177/0266382107078865 Pedley, P. (2000). Implementing and project managing a new library management system.Business Information Review,17(1), 43-49. doi:10.1177/0266382004237458 Sarngadharan, M., Minimol, M. (2010).Management information system. Mumbai [India]: Himalaya Pub. House. Yeh, C., Lee, G., Pai, J. (2012). How information system capability affects eà ¢Ã¢â€š ¬Ã‚ business information technology strategy implementation.Business Process Mgmt Journal,18(2), 197-218. doi:10.1108/14637151211225171
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